Business Service Observability
Solution Approach
Our Business Service Observability solution provides end-to-end visibility across your entire technology stack, from business services to infrastructure.
Banking Use Cases
Our Business Service Observability solution addresses critical challenges faced by financial institutions
Detect technical failures on NEFT/IMPS/RTGS transactions from specific channels, showing deviation from normal trends that impact revenue and customer experience.
Identify sudden increasing trends in transaction errors, such as UPI transaction errors, over the last 15 minutes.
Detect when customers from certain regions using mobile devices face page slowness while logging into Internet Banking.
Identify transactions timing out due to delayed OTP receipt for Internet Banking or Mobile Banking transactions.
Monitor response time from external APIs deviating from mean time, impacting business services offered to users.
Track specific batch jobs taking more time than usual during End of Day processing.
Monitor health and performance of key application components including databases, application servers, and queues.
Assess ineffective touchpoints and bottlenecks across the customer lifecycle to identify root causes before they affect the conversion funnel.
Track increases in percentage declines for payment transactions like UPI, IMPS, and AEPS at Core Banking.
Integration Capabilities
Our rich experience with banking applications enables seamless and rapid deployment of Business Service Observability solutions
Banking Applications
Digital Channels
- Internet Banking (OBDX, i-exceed)
- Mobile Banking (OBDX, NPST, i-exceed)
- Customer Onboarding Portal
- Corporate Internet Banking
Core Systems
- Core Banking (Finacle, Flexcube)
- Loan Origination System
- Loan Management System
- Document Management System
Integration & Payments
- Enterprise Integration (MQ, ESB/IIB)
- Payment Switch (UPI, IMPS)
- API Connect
- TIBCO
Monitoring Tools
- AppDynamics
- Dynatrace
- Manage Engine
- Elastic Stack
Data Collection Methods
Log Forwarding
Collect and analyze application, web, and database logs for comprehensive visibility.
REST APIs
Make periodic HTTP requests to APIs or Web Services to fetch performance data.
Event Streaming
Process real-time data streams using technologies like Kafka with Logstash.
Agent-Based Collection
Deploy lightweight agents to collect host metrics and application performance data.
Distributed Tracing
Track requests as they flow through distributed systems to identify bottlenecks.
Database Monitoring
Monitor database performance using JDBC connections and specialized plugins.
Success Stories
See how our Business Service Observability solutions have helped financial institutions
Challenge
The bank lacked an Application/Business Service Observability solution, resulting in manual analysis of logs and metrics to identify root causes. This laborious process negatively impacted overall MTTR and end-user experience.
Solution
Implemented a Unified Business Service Observability Solution based on Elastic that collects and correlates metrics, logs, and traces from Business Applications, Infrastructure, and Network layers.
Integrated data across Business Services
Applied Machine Learning for Anomaly Detection
Key Business Services Covered
CBS / Treasury (Finacle)
Internet & Mobile Banking
Corporate Internet Banking
Micro Lending Software
Loan Origination System
Document Management System
Results
Faster problem isolation and RCA
Proactive issue detection and remediation
Improved customer experience
Reduced mean time to resolution
Challenge
The bank lacked an observability solution, resulting in reactive troubleshooting efforts with lengthy RCA cycles and inaccurate root cause analysis with blame shifting between teams.
Solution
Implemented a comprehensive monitoring solution to track the entire technology stack, including infrastructure and applications, with consolidated dashboards for end-to-end visibility.
AI-powered insights for anomaly detection
Integration with existing ServiceNow ITSM
Key Business Services Covered
UPI Payments
Mobile & Tab Banking
IMPS Payments
Core Banking System Services
Integration Middleware
Document Management System
Results
Real-time visibility into critical services
Faster issue detection and resolution
Enhanced customer experience
Improved service reliability
Ready to Transform Your Banking Operations?
Get comprehensive visibility into your critical banking services and improve customer experience with our Business Service Observability solutions.